About Norton Healthcare and Norton Children's
Norton Healthcare is a not-for-profit hospital and health care system serving adult and pediatric patients throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. With six hospitals in Louisville, three in Southern Indiana, and more than 400 locations, we provide comprehensive inpatient and outpatient services including heart, neuroscience, cancer, orthopedic, women’s and pediatric care. The system employs more than 23,000 people, with over 2,150 employed medical providers and more than 4,000 total providers on its medical staff, making it Louisville’s second largest employer.
Norton Children’s stands for trusted pediatric care and includes two hospitals, a medical center, regional outpatient centers and an extensive network of primary and specialty practices. Serving more than 215,000 children annually with over 1 million visits, Norton Children’s continues to expand its footprint to meet the growing demand for specialized pediatric care in the region.
Our mission, vision, values, &
faith history
Our mission
Norton Healthcare and Norton Children’s purpose is to provide quality health care to all those we serve, in a manner that responds to the needs of our communities and honors our faith heritage.
Our vision
We will be the region’s most comprehensive, strongest and preferred health care organization, setting the standard for quality and caring.
Our history
Norton Healthcare and Norton Children’s faith history includes our founding organizations and other faith communities: the Episcopal Church, United Methodist Church, United Church of Christ, Presbyterian Church and Roman Catholic Church.
Our values
At Norton Healthcare and Norton Children’s, we will:
- Respect every person
- Set the standard for quality and caring
- Continually improve care and service
- Demonstrate stewardship of resources
- Accept accountability for results
- Succeed with integrity
Our philosphy
There’s no limit to what our care can do.
Norton
WAY
Principles for safe care and a positive experience
Using the Norton Way principles helps us to create safe care and a positive experience at Norton Healthcare and Norton Children’s.
When interacting with patients, guests and one another, follow these principles regularly to help create the welcoming environment people expect when they walk through our doors.
Accountability
I use Reaching for Zero error-prevention
strategies to keep everyone safe.
I accept responsibility and apologize without
blame using the HEART (hear, empathize,
apologize, respond, thank) method.
People development
I support an environment that is
psychologically safe — where all employees,
patients and guests feel comfortable sharing
ideas and asking questions.
I recognize and celebrate the natural strengths
in myself as well as others, so they feel valued,
engaged and appreciated.
Communication
I make a great first impression by using the
15/5 rule and a lasting impression by asking,
“What else can I do for you?”
I am always on stage, so I express courteous,
safe and professional words and actions at
all times.
Business acumen
I perform rounds to proactively check on experiences, communicate updates and fix any concerns or safety hazards.
I am a good steward of my time and resources to support improved access and equity.
Collaboration
I value diversity of thought and recognize that each person has a unique way of thinking.
I practice 200% accountability by collaborating with my team to achieve shared goals.
Norton Way glossary
Use this glossary as a quick reference for common terms and principles that are part of the Norton Way.
